Privacy Policy

1. Introduction

MoverTrack ("Company", "we", "our") operates the MoverTrack platform, including the website movertrack.com, mobile applications, WhatsApp Business integrations and related services (together, "Service"). This privacy policy explains how we collect, use, disclose and protect your personal information when using the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Definitions

Key terms in this privacy policy:

• "Personal Information" - any information relating to an identified or identifiable person
• "Service Data" - information processed on behalf of our customers as part of providing the Service
• "User" or "you" - any person who accesses or uses the Service
• "Customer" - business entity with an agreement to use the Service
• "End Customer" - customers of our customers receiving moving services
• "Data Controller" - the party determining the purposes and means of processing personal information
• "Data Processor" - the party processing personal information on behalf of the controller

3. Information We Collect

We collect the following categories of information:

• Account Details: name, email, phone, password, business name and address, profile details
• Contact Details: phone numbers and names of contacts you upload or communicate with
• Location Data: real-time GPS location when tracking is enabled, pickup and delivery addresses
• Communication Data: messages sent through WhatsApp Business API, SMS and in-app communication
• Transaction Data: order details, service history, payment details, invoices
• Device Information: device type, operating system, device identifiers, network information, IP address
• Usage Data: how you interact with the Service, features used, time spent, clicks
• Media Files: photos, documents and other files you upload
• Third Party Information: information from WhatsApp/Meta, Google services and other integrated platforms

4. WhatsApp Business Integration

Our Service integrates with WhatsApp Business API provided by Meta Platforms, Inc. When using WhatsApp features:

• We send and receive messages through WhatsApp Business API on behalf of our customers
• Message content, phone numbers and delivery status are processed and temporarily stored
• WhatsApp messages are stored on Meta servers according to their data retention policy
• We comply with WhatsApp Business Terms of Service and Meta Data Policy
• Your use of WhatsApp features is also subject to WhatsApp's Terms of Service and Privacy Policy
• We do not have access to personal end-to-end encrypted WhatsApp conversations outside of business messages
• Message templates and automated responses are reviewed and approved by WhatsApp/Meta
• You can opt out of WhatsApp communications at any time by contacting us or the business that sent the messages

5. How We Use Information

We use collected information for the following purposes:

• Providing, maintaining and improving the Service
• Processing transactions and sending related information
• Sending notifications, updates and marketing communications
• Enabling real-time location tracking and sharing between movers and customers
• Enabling WhatsApp and SMS communication between businesses and their customers
• Providing customer support and responding to inquiries
• Analyzing usage patterns to improve user experience
• Identifying, preventing and addressing technical issues, fraud and security threats
• Complying with legal obligations and enforcing our terms
• Aggregating and anonymizing data for analytics and business insights

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Service Providers: third parties performing services on our behalf (hosting, analytics, payment processing)
• With Business Partners: when required for integrated services (WhatsApp/Meta, Google Maps, SMS providers)
• Between Users: location and order details shared between movers and their customers as part of the Service
• For Legal Compliance: when required by law, court order or government authority
• For Safety and Security: to protect rights, property or safety of MoverTrack, users or others
• Business Transfers: in connection with merger, acquisition, bankruptcy or asset sale
• With Consent: when you have given explicit consent to share specific information

We do not sell, rent or trade your personal information to third parties for marketing purposes.

7. Third Party Services

Our Service integrates with the following third party services:

• Supabase: database hosting and authentication
• Google Maps Platform: maps, geocoding and distance calculations
• WhatsApp Business API / Meta: messaging services
• Payment Processors: for secure payment handling
• Analytics Services: for understanding Service usage
• Cloud Hosting Providers: for secure data storage and processing

Each third party service has its own privacy policy governing use of your information. We are not responsible for the privacy practices of third party services.

8. Data Retention

We retain your information according to the following guidelines:

• Account Data: retained while account is active, plus 30 days after deletion request
• Transaction Data: retained for 7 years for tax and legal compliance
• Communication Data: WhatsApp messages automatically deleted after 30 days from Meta servers
• Location Data: real-time location continuously updated, not stored historically unless required for records
• Usage Logs: retained up to 12 months for security and analytics

Upon account termination, we delete or anonymize personal information within 30 days, except where retention is required by law. Aggregated and anonymous data may be retained indefinitely for analytics.

9. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit using TLS/SSL protocols
• Encryption at rest for sensitive data
• Secure cloud infrastructure with leading providers
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Employee training in data protection practices
• Data breach incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure.

10. Cookies and Tracking Technologies

We use cookies and similar technologies:

• Essential Cookies: required for proper Service functionality
• Analytics Cookies: to understand how users interact with the Service
• Preference Cookies: to remember your settings and preferences

We use session cookies (deleted when browser closes) and persistent cookies. You can control cookie settings through your browser preferences. Disabling certain cookies may affect Service functionality. We may use pixel tags and similar technologies for analytics and email tracking.

11. International Data Transfers

Your information may be transferred and processed internationally:

• Our servers and service providers may be located outside your country of residence
• Data may be transferred to countries with different data protection laws
• We ensure appropriate safeguards for international transfers
• By using the Service, you consent to transfer of your information to other countries
• For EU/EEA users, we rely on Standard Contractual Clauses or other approved mechanisms

12. Children's Privacy

Our Service is not intended for children:

• The Service is not directed to persons under 18 years of age
• We do not knowingly collect personal information from children under 18
• If we learn we have collected information from a child under 18, we will delete it promptly
• If you believe a child has provided us with personal information, please contact us immediately

13. Your Rights and Choices

You have the following rights regarding your personal information:

• Right of Access: to request a copy of personal information we hold about you
• Right of Rectification: to request correction of inaccurate or incomplete information
• Right of Erasure: to request deletion of your personal information (subject to legal requirements)
• Right of Restriction: to request restriction of processing in certain circumstances
• Right of Data Portability: to receive your data in a structured, machine-readable format
• Right to Object: to object to processing for direct marketing or legitimate interests
• Right to Withdraw Consent: to withdraw consent at any time when processing is based on consent
• Right to Complain: to file a complaint with a supervisory authority

To exercise these rights, contact us using the details below.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also notify by email or through the Service. Continued use after changes take effect constitutes acceptance of the revised policy.

15. Contact Us

For questions, concerns or requests regarding this privacy policy or our data practices:

• Email: info@movertrack.com
• Website: movertrack.com

We will respond to your inquiry within 30 days.

16. Account Deletion

To request deletion of your account and associated data, please contact us at info@movertrack.com.