Privacy Policy

1. Who we are

MoverTrack is operated by MoverTrack, LLC, a Delaware limited liability company, 1111B S Governors Ave STE 42337, Dover, DE 19904, United States. Email info@movertrack.com.

This policy explains what we do with personal data across our apps, our websites, the customer tracking pages we generate, and our WhatsApp messaging.

2. We act in two different roles — this matters

For data about you — the business owner or worker using MoverTrack — we are the controller, and this policy applies.

For data about your customers that you put into MoverTrack — their names, addresses, phone numbers, the photographs you upload — you are the controller and we are only your processor. We handle it to run the service for you and for no purpose of our own. That relationship is governed by our Data Processing Agreement, and if one of your customers wants their data, the answer comes from you, not from us.

If you do jobs for a business on MoverTrack — as its worker or its partner — that business decides what you see: the jobs it gives you and, if it allows it, WhatsApp chats — those of the customers on your jobs, or all of the business's chats — which you can read and answer from the business's own number. It also decides whether you see its customers' phone numbers; when it does not, they are hidden from you throughout the app.

3. What we collect about you

• Account: your name, phone number, business name, logo, country and language — and an email address and a password only if you add them (the password stored hashed, never in readable form).
• Billing: your plan, invoices, payment history, and a billing email address if you give one at checkout. We never see or store your full card number — Stripe handles that.
• Referral payouts: if you cash out a referral prize — the account holder's name, the bank account, PayPal address or payment-app number we pay into, and a tax form where the law requires one.
• Usage: how you use the app and the service — the screens and features you use, when, and how much of your allowance you have consumed — so that we can meter your plan, keep the service working and improve it.
• Location: your phone's location while you track a job — also while the app is in the background — until you arrive or end the job, so that your customer can follow you live (section 8 says how long it is kept).
• Device and technical: device type, operating system, app version, IP address, push notification tokens, and an identifier for the phone the app runs on, which we keep only as a one-way fingerprint.
• Support: whatever you send us when you ask for help.

4. Where we got your details, if we contacted you first

If we messaged you before you had ever heard of us, you did not give us your number — so you are entitled to know where it came from.

We obtain contact details that a business has published itself — such as its name, its business phone number, email address, website, city and social media pages — from public business listings, advertisements and websites, and from third-party data providers. Automated tools, including AI tools, help us read and sort them. We collect nothing a business has not made public, and we do not buy anything about your customers.

We use it on the basis of our legitimate interest in reaching businesses that may want this product. You can tell us to stop at any time, by replying to the message or emailing info@movertrack.com, and we will stop and keep a record of your number only so that we do not contact you again. You can also ask us to delete it entirely.

5. Why we use it, and on what legal basis

• Running the service and your account — because it is necessary to perform our contract with you.
• Taking payment, issuing invoices, keeping tax records — contract, and legal obligation for the records.
• Sending service messages — payment failures, receipts, price-change notices — contract, and legal obligation where advance notice is required.
• Keeping the service secure, preventing fraud and abuse, fixing faults — our legitimate interests.
• Contacting businesses that are not yet customers — our legitimate interests, subject to your right to object (section 4), and to consent where local law requires it.
• Complying with law — legal obligation.

6. Who we share it with

We do not sell personal data, we do not rent it, and we do not share it for anyone else's marketing. We use these providers to run the service:

• Supabase — database, login and file storage (EU, Frankfurt)
• Vultr — our application servers (EU, Frankfurt)
• Vercel — hosting for our websites and tracking pages
• Google — maps, address lookup, routing; reading the text of a chat or a message to fill in a job when you ask; and our email
• Meta Platforms — WhatsApp messaging
• Stripe — payments and card handling
• Wise and PayPal, or a local payment app you choose — paying out referral prizes, if you ask for one
• Resend — billing and service email
• Telnyx — calls and caller ID, if you use those features
• Apple and Google — sign-in, if you choose to sign in with them, and delivering push notifications to your phone
• Expo — passing our push notifications on to Apple and Google. A notification can carry a customer's name or number and the text of their message.
• Anthropic — AI tools we use to develop and maintain our systems. They get only what a task needs, and they do not use our data to train their models.

We will give at least 30 days' notice before adding or replacing a provider that handles personal data; business customers' objection rights are in the Data Processing Agreement.

We will also disclose data where the law genuinely requires it, and to a buyer if the business is ever sold — in which case this policy continues to apply until you are told otherwise.

7. Where your data is kept

Our database and application servers are in the European Union (Frankfurt). That is where your account, your jobs and your messages live.

MoverTrack, LLC is a United States company, and some of the providers above are established in the US, so some data reaches there. For those transfers we rely on the European Commission's Standard Contractual Clauses and, where the provider is certified, the EU–US Data Privacy Framework.

8. How long we keep it

We would rather tell you what actually happens than give a comfortable answer:

• Account data — while your account exists. When you delete your account in the app, it is erased straight away, apart from the records listed below.
• Jobs, orders and their addresses — while your account exists. Where a job relates to a payment we keep the transaction record for 7 years for tax purposes.
• WhatsApp messages, if you connect your own number — WhatsApp delivers every message on your number to us; what we keep depends on the way of working you choose, within what your plan allows. Private: the details of each message — the customer's number, the time, what kind of message it was, its delivery status and WhatsApp's reference for it — never its words, photos, voice notes or files. We keep these details so that your automatic messages are sent only while WhatsApp allows it — within its 24-hour customer service window. The chats of jobs you give your people: those details, plus the full chat of a customer whose job you have given to someone working with you, from that moment, for as long as one of that customer's jobs is given to someone. All chats: every chat in full, from the moment you choose it. Whichever you choose, the messages MoverTrack sends for you automatically — your tracking link, the request message, reminders — keep their text. What we keep is kept while your account exists and is not deleted automatically after 30 days. When you move to a way of working that keeps less — by your choice, or because your plan no longer includes the one you had — or remove your number from MoverTrack, we delete straight away from MoverTrack the words, photos and files it no longer keeps of your customers' messages; the chats themselves stay in WhatsApp. You can also ask us to delete a conversation.
• Live vehicle location — the location trail is held in a short-lived cache that expires after 24 hours and is then gone. A job's addresses stay on the job itself for as long as the job does.
• Billing records — 7 years, for tax.
• Referral payouts — the payout details you give us, while your account exists; they are erased when you delete it. The record of each payment we made to you, and any tax form, 7 years, for tax.
• Your WhatsApp number and your phone's identifier, after you delete your account — only as one-way fingerprints that cannot be turned back into either, kept for 7 years like billing records. They let us give one-time offers (the welcome gift, the introductory price, the referral prize) once per number, and notice when the same phone collects them again: if the number signs up again, it gets its own account back, empty.
• Business contact details of people we have not signed up — until you object or ask for deletion.
• Server logs and technical records — kept for as long as we need them for security, preventing abuse and fault-finding.
• Backups — the database is backed up, encrypted. Something deleted from MoverTrack leaves the backups as they roll off, within 90 days.

9. Your rights

Depending on where you live, you have some or all of the following rights. We apply them to everyone regardless:

• Access — get a copy of what we hold about you.
• Correction — fix anything wrong.
• Deletion — have it erased, unless we must keep it by law.
• Restriction and objection — tell us to stop a particular use, including any messaging from us.
• Portability — receive your data in a machine-readable form.
• Withdraw consent — where we relied on consent, withdraw it at any time.
• Complain — to your local data protection authority.

Email info@movertrack.com and we will answer within 30 days. There is no charge.

To delete your account and everything in it, tap Delete account under Privacy in the app, or email us and say so. We will confirm when it is done.

If you are in the EEA or the UK and think we have got something wrong, you can complain to the data protection authority where you live, work, or where the problem happened — you do not have to come to us first, though we would rather you did.

10. Cookies and tracking

Our website sets no cookies, and we use no advertising pixels and no third-party analytics or trackers. We do keep our own records of how the app and the service are used (section 3), on our own systems, to run and improve them. They are never sold, and never shared for advertising.

One thing does reach Google, and you should know about it: the tracking page and our demo pages load a Google map, so your IP address is seen by Google in order to serve it. We do not use it to identify or profile you. The fonts on our pages are served by us, not by Google.

The mobile app and admin.movertrack.com store your login and your settings on your own device so you do not have to sign in repeatedly. That stays on your device. When you pay, Stripe's payment form sets the cookies it needs to prevent fraud.

11. Automated processing

We use automated tools, including AI: to read the details of a job out of a message or a chat when you ask, so you do not have to retype them; to calculate routes and arrival times; and for small tasks such as recognising the language a message is written in, or turning a business name into a web address.

We do not make decisions about you by automated means alone that produce legal effects or similarly significantly affect you. Nothing decides your price, your access or your standing without a person involved. The tool reads only the text of a chat — not its photos, voice notes or files, and not the customer's number or WhatsApp name. A suggested job is only a proposal you can correct: nothing becomes a job until you confirm it, and the tool never replies to your customer.

12. Tracking pages are public by link

A tracking page is reachable by anyone holding its link, without a password — that is what makes it usable for the customer receiving it. It shows the business name and branding, the job's addresses, and the vehicle's location while tracking is running.

While tracking is running, the page also tells the business when it is opened, how long it stays on screen and from how many different internet connections. It never tells the business who is looking. To count the connections, the server turns each connection's address into a one-way code for that link, never stores the address itself, and deletes the code when tracking ends or within 24 hours; nothing is read from or stored on the viewer's device to do this.

Whoever sends that link decides who sees it. If you are a business using MoverTrack, that is you.

13. Security

Connections are encrypted in transit, the database and its backups are encrypted at rest, and access rules in the database keep one account out of another's data; our own servers check the signed-in account, and what it may see, on every request they answer. Administrative functions are restricted to named operator accounts.

No system is perfectly secure and we will not pretend otherwise. If a breach affects your data we will tell you and the relevant authority as the law requires.

14. Children

MoverTrack is a tool for businesses and is not intended for anyone under 18. We do not knowingly collect data about children. If you believe we have, tell us and we will delete it.

15. Changes

We will update this policy as the product changes. The version number and date at the top always tell you which one you are reading, and we will give notice of anything material by email or in the app.

16. Contact

MoverTrack, LLC
1111B S Governors Ave STE 42337, Dover, DE 19904, United States
Email: info@movertrack.com